Returns & Exchanges

We want you to be completely satisfied with your Bramley products, which is why we offer a 30-day window for returns of unused and unopened items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been opened or tested.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Package Your Items

Carefully pack the unopened products in their original shipping box or a similar sturdy container to ensure they are protected during transit.

3

Ship to Bramley

Affix the provided return label or address the package to our warehouse, ensuring you obtain a proof of postage receipt from your carrier.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing